Privacy Policy

Last updated: 21 Dec 2025

Welcome to PlayPhoenixClub (the "Website"), located at playphoenixclub.com (collectively referred to as "we," "our," or "us"). This Privacy Policy describes how we collect, use, maintain, and disclose the information we gather from our users ("you" or "your") when you access or interact with our social casino Website. By using the Website, you agree to the terms of this Privacy Policy.

GDPR & Legal Compliance Disclosure

1. Identity of the Data Controller

The website playphoenixclub.com is operated by Chibi City Haoyingran Network Technology Co., Ltd, a company established in the People's Republic of China.

• Name: Chibi City Haoyingran Network Technology Co., Ltd.
• Address: No. D-2359, 170 Hebei Avenue, Chima Port, Chibi City, Xianning City, Hubei Province; Suzhou City, JS, 320500, China

Chibi City Haoyingran Network Technology Co., Ltd acts as the Data Controller within the meaning of Article 4(7) of the General Data Protection Regulation (GDPR).

2. EU / EEA Representative (Article 27 GDPR)

In accordance with Article 27 GDPR, the Data Controller has appointed a representative within the European Union:

Loopia AB Kopparbergsvägen 8, 722 13 Västerås, Sweden

EU Representative (Art. 27 GDPR) Loopia AB Kopparbergsvägen 8, 722 13 Västerås, Sweden Email: [email protected]

Loopia AB acts as the point of contact for supervisory authorities and data subjects in the European Economic Area regarding GDPR-related matters.

3. Jurisdiction & Applicable Law

Where EU/EEA users are concerned, the processing of personal data is governed by the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.

4. Categories of Personal Data Processed

Depending on user interaction, the website may process the following categories of data:

• Account or profile data (e.g., username, login credentials)
• Technical data (IP address, browser type, device information)
• Usage and interaction data
• Cookie and tracking identifiers
• Age-confirmation declarations

No real-money gambling or financial transaction data is processed.

5. Legal Basis for Processing (GDPR Article 6)

Personal data is processed on the following legal bases:

Article 6(1)(a) – Consent For cookies, tracking technologies, and optional marketing or analytics features.

Article 6(1)(b) – Performance of a contract For providing access to the platform's entertainment features and user accounts.

Article 6(1)(f) – Legitimate interests For ensuring platform security, preventing misuse, fraud detection, and maintaining service stability.

Where consent is relied upon, users may withdraw consent at any time.

6. Data Retention Periods

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Below are our specific retention periods:

| Data Category | Retention Period | Purpose | |---------------|------------------|---------| | Account data (username, email, password hash) | Duration of active account + 30 days after deletion request | Account management and service provision | | Contact form submissions | 12 months from submission | Customer support and inquiry handling | | Technical and log data (IP address, browser info) | 90 days | Security monitoring and fraud prevention | | Session cookies | Duration of browser session | Essential site functionality | | Analytics cookies | 13 months (if consented) | Performance analysis and improvement | | Authentication tokens | 7 days or until logout | Secure session management |

Deletion Process: Upon expiration of retention periods, data is either permanently deleted or irreversibly anonymised within 30 days. Users may request earlier deletion of their personal data by contacting us or our EU representative.

Legal Obligations: In certain cases, we may be required to retain data longer to comply with legal obligations, resolve disputes, or enforce agreements.

7. Cookies & Consent Mechanism

playphoenixclub.com uses cookies and similar technologies to ensure proper functionality, performance analysis, and user experience.

• Non-essential cookies are deployed only after obtaining explicit user consent
• Users are provided with a cookie consent interface allowing them to accept, reject, or manage cookie preferences
• Consent can be withdrawn or modified at any time via the cookie settings

8. Processors & Third-Party Recipients

Personal data may be shared with carefully selected third-party service providers acting as data processors, including:

• Hosting and infrastructure providers
• Analytics and performance monitoring services
• Security and fraud-prevention providers

All processors are bound by contractual data protection obligations in accordance with Article 28 GDPR.

9. International Data Transfers

As the Data Controller is established outside the EEA, personal data may be transferred to and processed in jurisdictions outside the European Union.

Such transfers are safeguarded through appropriate measures, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical and organisational safeguards where required

Users may request further information about these safeguards.

10. Data Subject Rights (EEA Users)

EEA users have the following rights under GDPR:

• Right of access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure ("right to be forgotten") (Art. 17)
• Right to restriction of processing (Art. 18)
• Right to data portability (Art. 20)
• Right to object to processing (Art. 21)
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Requests may be submitted via the EU representative.

11. Age Restriction & Verification

playphoenixclub.com is intended exclusively for users 18 years of age or older.

• Users are required to confirm their age before accessing the platform
• The platform does not knowingly process personal data of minors
• Accounts suspected of belonging to underage users may be suspended or deleted

12. Nature of the Service

playphoenixclub.com provides entertainment-only social casino experiences using virtual credits. No real-money gambling, wagering, or monetary prizes are offered.

13. Security Measures

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss, or misuse, including encryption, access controls, and system monitoring.

14. Changes to This Disclosure

This compliance disclosure may be updated periodically. Users are encouraged to review it regularly.

Information We Collect

1. Personal Information
   We may collect personal information such as name, email address, and contact details when you register or use certain features of the Website. This information helps us provide you with an enhanced experience and communicate with you as needed.

2. Usage Data
   We automatically collect non-personal statistics and usage data when you access the Website, including your IP address, browser type, device information, and the pages you visit. This data is used to improve the functionality and performance of our social casino platform.

3. Cookies and Similar Technologies
   We utilize cookies and similar tracking technologies to provide essential site functionality, analyze traffic, and improve user interactions. You can modify your browser settings to refuse cookies or to alert you when cookies are being sent, but please note that disabling cookies may affect the Website’s performance.

How We Use Your Information

• Delivery of Services: Provide, maintain, and enhance the social casino experience offered on PlayPhoenixClub.
• Personalization: Tailor your experience with customized features, game recommendations, and personalized content.
• Analytics: Analyze how you interact with our Website to improve its performance, fix issues, and build new features.
• Communication: Send updates, promotional materials, or other content relevant to your interaction with PlayPhoenixClub, subject to your communication preferences.
• Support: Respond to your inquiries, troubleshoot problems, and provide customer support as needed.

Information Sharing and Disclosure

Your information is not sold to third parties. However, we may share your data in the following instances:

• Service Providers: We engage trusted third parties to perform essential business functions (e.g., payment processors, hosting services) under contractual obligations to protect your privacy.
• Legal Requirements: We may disclose your information when required by law or in response to valid legal processes, such as subpoenas or court orders.
• Business Transfers: If PlayPhoenixClub undergoes a merger, acquisition, or asset sale, user information may be transferred under the same or similar privacy commitments.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage is 100% secure, so we cannot guarantee absolute data security.

Age Restrictions

PlayPhoenixClub is a social casino Website intended for users who are at least 18 years old (or the age of majority in their jurisdiction). We do not knowingly collect personal information from individuals under this age. If you believe that a minor may have provided us with personal data, please contact us so we can remove the information.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). These include the right to:

• Access: Request information about how your personal data is processed and obtain a copy of the personal data we hold about you.
• Rectification: Request the correction of inaccurate personal data we hold about you.
• Erasure: Ask us to delete your personal data under certain circumstances.
• Restriction of Processing: Request us to limit the way we process your personal data in certain situations.
• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit that data to another controller.
• Object: Object to the processing of your personal data in certain circumstances, including where data is processed for direct marketing purposes.

To exercise these rights, please reach out to our contact details in the Contact Us section below. We may request more information to confirm your identity before addressing your request.

Opt-Out and Account Deletion

• Opt-Out of Communications: You can opt out of receiving marketing or promotional emails by using the “unsubscribe” link in any such email or by contacting us directly.
• Delete or Deactivate Account: You can delete your account at any time from within your user dashboard settings. If you encounter any issues or prefer direct assistance, please email us at [email protected]. Once your account is deleted, we will remove or anonymize your personal data unless we are legally required to maintain it.

Third-Party Links

Our Website may contain links to third-party websites or services that we do not operate. We are not responsible for the content, privacy policies, or practices of those websites. We encourage you to review their respective privacy notices before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the revised “Last Updated” date will notify you of the latest revisions. Your continued use of PlayPhoenixClub after any update indicates your acceptance of these terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or our data handling practices, please contact us at:
Email: [email protected]

Thank you for playing at PlayPhoenixClub!